return and exchange policy

RETURN & EXCHANGE POLICY

CRIB-CTRL // Loud floors only.

We want you to love our products, every time. But we also keep this policy tight and clear so there's no confusion. Read below before you hit "order."

RETURNS

We only accept returns for damaged products received.

  • If your product arrives damaged, torn, printed incorrectly, or otherwise not matching what you ordered — we've got you.
  • You must report the damage within 48 hours of delivery.
  • Send clear photos/videos of the damaged product (and the packaging, if damaged too) to cribcontrolbusiness@gmail.com
  • Once verified, we'll offer a full refund or a free replacement — your call.

We do not accept returns for:

  • Change of mind
  • Wrong size/color chosen at checkout
  • If their is minor shade variation in the product or the quality of the product is not approved  by the customer after order 

EXCHANGES

Exchanges are accepted within 3 days of delivery.

  • The product must be unused, unwashed, and in its original packaging with tags intact.
  • Exchanges are only valid for a different size or design variant available in the same product line — not for a refund.
  • To start an exchange, email cribcontrolbusiness@gmail.com with your order number and photos of the product within the 3-day window.
  • Requests made after 3 days from delivery will not be accepted.

HOW TO REQUEST A RETURN OR EXCHANGE

  1. Email us at cribcontrolbusiness@gmail.com with your order number.
  2. Attach photos/videos showing the issue (for damage) or the product condition (for exchange).
  3. Our team will review and respond within 1-2 business days.
  4. Once approved, we'll share the next steps — pickup, drop-off, or shipping instructions.

REFUNDS

  • Approved refunds (only applicable for damaged product returns) are processed back to your original payment method within 3 business days after we receive/verify the returned item.
  • Shipping charges (if any were paid) are non-refundable unless the entire order was damaged in transit.

NEED HELP?

Hit us up at cribcontrolbusiness@gmail.com

 o [8168696849/ @crib.ctrl instagram handle] — we'll sort it out fast.

CRIB-CTRL is not responsible for delays caused by courier partners once a return/exchange pickup has been scheduled